Bilingual Customer Service Coordinator - Weekends Required

Country

USA

State

Ohio

City

Cincinnati

About the role: 

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.

Whats in it for you:

• Compensation starting at $16.50/hour
• Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
• Advancement opportunities with structured career paths 
• Employee referral bonus opportunities
• We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes Americas Best Employers (2022)

What youll be doing:

• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

What you need:

• 1+ year customer service experience preferred
• Fluent in English and Spanish
• Ability to work weekends required
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills - face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel and Outlook
• Ability to take ownership of responsibilities and see tasks through completion

Where youll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. 

Whats your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.

Information :

• Company : TQL - Total Quality Logistics
• Position : Bilingual Customer Service Coordinator - Weekends Required
• Location : Cincinnati, OH
• Country : US