Patient Pathway Coordinator

Main area

Administrative and Clerical

Grade

NHS AfC: Band 4

Contract

Permanent

Hours

Full time - 37.5 hours per week (Monday - Friday 09:00 - 17:00)

Job ref

196-A&C935

Employer

Guys and St Thomas NHS Foundation Trust

Employer type

NHS

Site

St Thomas Hospital

Town

London

Salary

£33,094 - £36,195 per annum inc HCA

Salary period

Yearly

Closing

03/08/2025 23:59

Guys and St Thomas is among the UKs busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.

Guys is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Marys Hospital in Sidcup. St Thomas has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Childrens Hospital.

Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. 

Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.

In February 2021 the Royal Brompton and Harefield joined Guys and St Thomas NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.

We have a reputation for clinical excellence and high quality teaching and research. We are part of Kings Health Partners, one of eight accredited UK academic health sciences centres. In partnership with Kings College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.

Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good. Our adult community services achieved a rating of ‘outstanding.

The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.

We have one of the most ambitious capital investment programmes anywhere in the NHS.

The Patient Pathway Coordinator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met.

The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialities and will support the function on a day-to day operational basis.

The Patient Pathway Coordinator will lead on the tracking of pathways of patients including registering patients, booking outpatient appointments, room allocation and managing referrals.

By working closely with the Paediatric Psychology team and their various services, they will be providing a high standard of administrative support including managing various inboxes, triaging telephone calls, supervision of work queues and other tasks in Epic.

The duties and responsibilities listed in the job description are representative of the Patient Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative duties and responsibilities commensurate with the level of the post.

Guys and St Thomas NHS Foundation Trust comprises five of the UKs best-known hospitals - Guys, St Thomas, Evelina London Childrens Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high-quality care, clinical excellence, research and innovation.

We are among the UKs busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark

The Department of Respiratory Medicine includes Chest Clinics and Lung Function Laboratories on both St Thomas and Guys sites. 

We also provide a range of diagnostic services and have close links with other specialities such as allergy, thoracic surgery, cancer and Lane Fox unit.

Please find attached the Person Specification and Job Description for the full list of responsibilities and attributes we are looking for. 

Guys and St Thomas celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or studys at the Trust,  or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.  

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.

As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.

Flexible working

We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individuals personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.

Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.

Please apply for this post by clicking "Apply Online Now."

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

For an informal chat, please contact Michelle Huggins via email, ***************@nhs.net

Information :

• Company : St Thomas Hospital
• Position : Patient Pathway Coordinator
• Location : London, Greater London
• Country : US